Refund policy

We want you to love your gear. If something isn't right, here's how returns work at Stride & Sol.

30-day returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, unwashed, and in their original packaging with tags attached.

How to start a return

Email us at strideandsol@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns may need to go to a specific address.

Damaged, defective or wrong items

If your item arrives damaged, defective, or isn't what you ordered, email us at strideandsol@gmail.com with your order number and photos of the issue. We'll send a replacement or issue a full refund at no cost to you.

Return shipping

Return shipping costs are paid by the customer, unless the item is defective, damaged, or wrong, in which case we cover it.

Hygiene items

For hygiene reasons, socks that have been opened or worn may not be returnable unless they are defective.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method. Please allow some time for your bank or card issuer to process and post the refund.